Responsible Gaming

Gaming Should Be Entertainment

At Excelsior Chinese, we believe that gambling should only ever be viewed as a form of entertainment, similar to going to the cinema or playing sports. It should never be considered as a way to earn money or solve financial problems. Always gamble within your means and only spend what you can afford to lose.

Age Verification

In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. We take age verification seriously and employ strict checks to ensure all players meet the legal age requirement. If you are under 18, please do not attempt to register or gamble on our site.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone else, it may be time to seek help:

• Spending more time or money gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount you gamble
• Gambling to escape problems or relieve stress
• Neglecting family, friends, work, or other responsibilities due to gambling
• Experiencing mood swings or irritability when unable to gamble
• Borrowing money or going into debt to fund gambling
• Continued gambling despite negative consequences
• Failed attempts to reduce or stop gambling
• Experiencing physical symptoms such as anxiety or sleep problems

Self-Help Tools & Responsible Gaming Features

Most licensed betting operators offer tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Cap the amount of money you are willing to lose during a set period
• Time Limits: Set reminders or automatic session timeouts to prevent excessive play
• Reality Checks: Receive notifications during play to check your balance and time spent
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling on a particular site or across multiple operators via GamStop

We encourage you to use these tools proactively. Most responsible betting sites make these features easily accessible in your account settings.

Support Organisations & Helplines

If you are struggling with gambling, professional support is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare – Free counselling and support for problem gambling
  Website: www.gamcare.org.uk
  Telephone: 0808 8020 133 (free and confidential)
• GamStop – National Self-Exclusion Scheme
  Website: www.gamstop.co.uk
  Self-exclude from all UK-licensed gambling operators
• Gamblers Anonymous – Peer support meetings
  Website: www.gamblersanonymous.org.uk

International Support

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

If You Need Help, Please Reach Out

There is no shame in seeking help if you or someone you know is struggling with gambling. Support is available 24/7 from trained professionals who understand problem gambling. Taking action today could improve your wellbeing and that of your loved ones.

Don't gamble alone. Reach out to one of the organisations listed above.